Frequently Asked Questions

Do I need a doctor’s referral to come and see you?
No, we do not require a physician’s referral; however, we are happy to provide your test results to your family doctor with a report explaining the results at your request. Your family doctor or other healthcare professional can make a referral to us with specific information if you desire.
How do I know if I need a hearing test?
It is a good idea to have a baseline hearing test any time after age 50 and definitely by age 65. We recommend a follow-up test to see if there are any changes every 2 to 3 years thereafter.
Is there a fee to have my hearing tested?
It depends on your situation. In MOST cases, there will not be a charge to you for a complete hearing evaluation and consultation. We take our time to complete several important tests that identify your areas of specific hearing challenges, including listening in noise testing. We take our time to explain the results of your exam and make useful recommendations in a treatment plan for you to protect and/or improve your hearing.
I am concerned about the cost of hearing aids. I don’t think I can afford them?
We are happy to help you find funding that you are eligible for, whether it’s through a government program or private foundation. We also help our clients with payment plans at no charge if arranged in advance.
My hearing aids aren’t working. What should I do?
Please call our office and we can help determine what the best course of action is. In some cases, we can fix your hearing aids in our office. We keep a number of hearing aid repair parts on site and all our staff will try their best to make in-house repairs to help you get back wearing your hearing aids as soon as possible. Unfortunately, sometimes we do need to send your hearing aids into the company that made them for repair.
I have hearing aids, but I still have difficulty hearing. What’s going on?

It’s important to have a hearing evaluation annually in order to follow any significant hearing changes and update your hearing aid prescription if needed. There may be other devices that can assist you in addition to hearing aids. We sell hearing systems, not just hearing aids. Remember, hearing aids are one part of the solution to a hearing loss. We can evaluate if other augmentative or assistive devices might be required with your hearing aids to help you hear better.

Contact us for an appointment.

How long should my hearing aid batteries last?
They typically last 5 to 7 days before requiring replacement. Most hearing aids beep to indicate that the battery is low and requires replacement. It is important to remember that whether or not you use your batteries, once the sticker is taken off, they will drain and no longer work after two weeks.
How often should I have my hearing tested?
It’s a good idea to have a baseline hearing test at approximately age 50 and then every two years after that. The most recent United States statistics (2013) notes that 51% of the population aged 60-79 have at least a mild/moderate hearing loss in one ear. These recent findings are another reason to come in for a baseline hearing test.
Why should I do something if I have hearing loss?
There is a growing body of evidence supporting the importance of early identification and treatment of hearing loss. Recent studies from Johns Hopkins Medical Centre (2014) indicate brain atrophy of the auditory system when hearing loss remains untreated for a significant amount of time. Studies point to the higher incidence of dementia in clients with untreated hearing loss. And finally, very recent findings from a long-term study in France support the reduced cognitive impairment when clients have hearing loss AND use hearing aids versus those who don’t (2015).
How long do hearing aids typically last?

Hearing aids usually last approximately 4 to 6 years. They can last longer in some cases; however, hearing generally decreases significantly over that time period requiring hearing aid replacements. Fortunately, technology also improves over time, so replacing hearing aids not only addresses hearing changes but also provides improved benefits over time.

Please contact us if you have a question(s) that is not addressed here.